2019 MARKS

OUR 50th ANNIVERSARY

At Capstone, we focus on the needs of our residents, clients, partners and neighbors in the cities we manage. We’re committed to simplifying their lives and creating welcoming communities.

We strive to deliver a consistent level of service across our portfolio while personalizing each communities’ offerings based on its unique personality.

Are We the Right Fit for You?

Get in touch to talk about the many ways our property management team can create extraordinary experiences for you and your residents.

Capstone Real Estate Services, Inc. is a full-service, third-party property management firm. Founded in 1969, Capstone is one of the largest third-party management firms in the nation, with a portfolio extending to nearly 80 cities.

CAPSTONE CARES

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 MISSION

Capstone Real Estate Services has sought to enhance our clients’ investments by creating quality living and working environments. We have built our reputation around hands-on property management and we remain committed to providing the highest standards of service and integrity to our clients.

 WHO WE SERVE

As a third-party property manager, Capstone has two sets of customers, our clients and our residents. When our residents are satisfied with and proud of their apartment home, we are able to maximize rental income and thereby meet or exceed our clients’ goals. Our highly professional and dedicated associates enable Capstone to service both sets of customers.

 PROPERTY MANAGEMENT

Also contributing to our success is the fact that Capstone does not own, buy, or sell investment real estate. Our only business is property management. This allows us to operate with zero conflicts of interest for our clients or other real estate professionals. This distinguishes us from other firms and enables us to provide the personalized service each property deserves, without the distraction that ownership can cause.

THE CAPSTONE TEAM

Consistent success and growth belong to teams—not players. Each member of the Capstone team is highly skilled and trained to help achieve overall success for you and your properties. We believe that our people make the difference. We believe in finding great people, with great passion, and setting them up to create spectacular customer experiences. Our goal is to exceed customers’ expectations.

OFFICERS

Grant Berkey, CPM®

 President & Chief Executive Officer

Marc Berkey

 Vice President

Mike Boone, CPM®

 Vice President of Governance

Mike Gettman

 Chief Financial Officer

Matthew C. Lutz

 Executive Vice President

Tina West, CPM®

 Chief Operating Officer

LEADERS

Gina Amaya 

 Director of Human Resources

Todd Berkey

Communications Coordinator

Melissa Fasci

 Regional Vice President

Tim Joyner

 Risk Manager

Kim Kovach

Director of Training

Karma Cargal

 Director of Compliance

Cynthia Kiang

 Regional Vice President

Maggie Lockwood

Vice President of Operations

Muffy Mascio

 Director of Marketing

DeAnna Moore

 Regional Vice President

Zach Potutschnig

Manager of Cash Management

Brad Priest

 Director of Accounting

Steve Roach

 Vice President of Operations

April Royal

 Regional Vice President

Kelly Scott

 Vice President of Operations

Melissa Steed

 Regional Vice President

Debbie Wiatrek

 Vice President of Operations

Pops

Grant Berkey, CPM®, President & Chief Executive Officer

Grant Berkey is responsible for the executive oversight of all Capstone operations. He has been active in the property management industry and with Capstone Real Estate Services, Inc. since 1993. In addition to his CPM® designation, he is both a licensed Real Estate Broker and a Property and Casualty Agent. Mr. Berkey is a graduate of Texas Tech University.

Pops

After joining the company in 1977, Jim Berkey helped establish Capstone into what it is today, focusing his efforts on building an organization that would lead the property management industry in competence, professionalism, technology, and results. For decades, his vision and leadership provided superior management service to our clients and an attractive career for our employees. A long and successful career based on hard work and the drive to hold true to Christian values has provided for a happy retirement. Today, Jim and Marilyn Berkey spend their time on the lake, traveling, or enjoying their 7 grandchildren. And they are loving it!

GUIDING WORDS

“We are what we repeatedly do. Excellence then is not an act but a habit.”

— Aristotle

Tina West, CPM®Chief Operating Officer

Tina leads Capstone’s Operations teams in all regions of the Capstone portfolio. She brings a high-energy, results-oriented approach with over 25 years of experience in multi-family property management. She most recently held a role as the Vice President of Property Operations for Lennar Multifamily. In this role, she oversaw all operations for the West Coast portfolio. Tina holds a Master’s degree in finance and Bachelors of Science degree in organizational management. She serves on multiple IREM councils and various boards of directors. Tina is a member of numerous associations, including BIA and holds a brokerage license in multiple states, including CA, OR, WA, TX.

Matthew C. Lutz, Executive Vice President

Matt Lutz has over thirty years of experience in the property management and real estate industry. In addition to his corporate and operational duties, Mr. Lutz is primarily involved with Capstone’s Business Development initiatives. Mr. Lutz is a Licensed Real Estate Broker in Texas and holds a Bachelor of Business Administration degree from the University of Texas at Austin. Mr. Lutz has been employed by Capstone since 1984.

Marc Berkey, Vice President

Marc Berkey is responsible for Capstone’s National Account programs. Marc is charged with negotiating the greatest possible terms with the industry’s best vendors who provide supplies and services to our properties. He has been associated with the management industry and Capstone since 2008. Prior to Capstone, Marc worked for two national homebuilders in a variety of roles, including building and purchasing, but primarily as a Land Acquisition Manager. Marc is a licensed Real Estate Agent in Texas and is a graduate of Baylor University with a B.A. in Real Estate.

GUIDING WORDS

“Truth is not subject to anyone’s approval of it.”

Mike Boone, CPM®Vice President of Governance

Mike has served in various roles for Capstone since 2006 and is responsible for identifying, implementing, and improving the property management systems the company utilizes. Additionally, Mike is responsible for Capstone’s Training, Compliance and IT departments. Mike has over 20 years of multifamily experience in all levels of management, from Leasing Agent to Vice President of Operations. His management experience includes Conventional, Seniors, HUD-financed, Residential, and Student Housing assets in both third-party and owner management formats. Mike has volunteered his time and expertise to Florida State University’s College of Business, National Apartment Association, Institute of Real Estate Management and a myriad of real estate industry focused businesses.

Mike Gettman, Chief Financial Officer

Mike Gettman is responsible for the oversight of Capstone’s Corporate Finance, Risk Management, and Human Resources departments. He has broad administrative experience in accounting, risk management, employee benefits and human resource issues relating to property management. Mr. Gettman is a Certified Public Accountant and holds a Bachelor of Business Administration degree from the University of Texas at Austin with a major in accounting, and has been employed by Capstone since 1985.

GUIDING WORDS

“Always seek to Understand before being Understood.”

— Stephen Covey

Steve Roach, Vice President of Operations

Steve Roach oversees the Western Division, which includes Dallas, Oklahoma, Tennessee, Arkansas, Missouri, New Mexico, Arizona and California. With more than 25 years of experience in the multi-family industry, Steve has held executive positions with several large companies including the position of President of BH Management with responsibility of over 34,000 units in 17 states. He has a very solid working knowledge of value add rehabs and the management of all classes of assets. Steve is a graduate of the University of Connecticut, past President of the Apartment Association of Tarrant County, past NAA Certified CAM/CAPS Instructor, experienced speaker at the Annual TAA Education Conference and has served on the Advisory Board of Multifamily Pro Magazine.

GUIDING WORDS

“Leadership and learning are indispensable to each other.”

— John F. Kennedy

Debbie Wiatrek, Vice President of Operations

Debbie Wiatrek has been associated with the multi-family industry for over 15 years with extensive experience in new construction of Class A, renovations and bond properties. During her career, she has been involved in the lease up of over 2000 units. Additionally, Debbie has supervised properties in Florida, Austin, Houston, New Braunfels and San Antonio with product ranging from Class A to value added rehabs.

GUIDING WORDS

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

— William Foster

Maggie Lockwood, Vice President of Operations

Maggie has oversight for the entire Austin region. She has extensive experience in property management, business development, portfolio management, development services, property operations, and strategic positioning of multi-family assets. Her expertise includes new construction, lease ups, acquisitions, renovations, repositions, and financially and physically stressed assets. Prior to joining Capstone, Maggie held executive level positions in Nevada and North Carolina. Maggie attended the University of North Texas majoring in Business Marketing. Maggie has her CAM designation and NC Brokers License. Maggie loves to be outdoors with her family, from hiking, hunting, and scuba diving to taking care of their 5 rescue horses. Maggie is also a certified Spin instructor and teaches classes during her spare time.

GUIDING WORDS

“Be Humble. Be Hungry. And always be the hardest worker in the room.”

— Dwayne “The Rock” Johnson’

Kelly Scott, Vice President of Operations

Kelly has oversight for the entire Houston region. Kelly brings more than 28 years of multifamily industry operational experience with an extensive background in the oversight of lease ups, stabilized and rehab communities, budget maximization, developing staffing plans, and owner and equity partner relationship management. Prior to joining Capstone, Kelly worked as a VP at Alliance Residential, and previously held leadership positions such as President at Lane Company, Executive Vice President at Riverstone Residential Group and a partner at Trammell Crow for 12 years. She holds her CAM and CAPS designations, has served as chair of both the Membership, Investment and Education committees with the Houston Apartment Association, and has also been the Education Conference Chairperson for the Texas Apartment Association. Kelly received the TAA Rita Kirby Award, the HAA Property Supervisor of the Year Award and named HAA’s 2016 Management Executive of the Year. In addition, Kelly has served on the HAA board of directors for over 12 years and was the Secretary/Treasurer for 2017. Kelly provides a strong passion for leading and inspiring teams — the driving force behind her success.

April Royal, Regional Vice President

April started with Capstone Real Estate Service in March 2014 as a Regional Manager with over 20 years of multi-family experience prior to assuming this new role as Regional Vice-President. She has had the opportunity to serve in both the commercial and residential industry and for owner managed and third party clients. Her experience includes new construction, repositions, senior, luxury, affordable, value add and mixed use. April’s track record shows her strengths in client and employee relations. She enjoys the challenge of meeting the owner’s goals, supporting her management teams and always keeping focus on learning and development. She is a Certified Apartment Property Supervisor (CAPS) and is CPM (Certified Property Manager) candidate with the Institute of Real Estate Management (IREM).

GUIDING WORDS

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

— Maya Angelou

Melissa Fasci, Regional Vice President

Melissa is responsible for a portfolio in the Dallas region. With more than 15 years in the industry she has demonstrated excellence from front line leasing to multi-site leadership. Her expertise include new construction, value-add capital projects, repositions, Tax Credit, mixed-use, stabilized assets class A-C and senior communities. She provides leadership and support for her team members while driving revenue for clients and investors. Melissa is also a Team Lead in our Acquisitions and Due Diligence assignments within the Capstone Dallas Region. She holds her CAPS (Certified Apartment Portfolio Supervisor) and CAM (Certified Apartment Manager) designations with the National Apartment Association as well as her TCS (Tax Credit Specialist) designation with the National Center for Housing Management.

GUIDING WORDS

“The measure of intelligence is the ability to change.”

— Albert Einstein

Melissa Steed, Regional Vice President

Melissa has been a member of the Capstone family since 2014. She began her career in 2002 as a Leasing Agent working her way up to Regional Manager in only 6 years in the industry. She has experience with a wide array of multi-family assets such as; Class A luxury, affordable and new construction lease up properties. In her career, Melissa has successfully leased up over 30 deals in the Dallas, San Antonio, Rio Grande Valley and Austin markets. Responsible for the Austin region, Melissa has her CAM, and was most recently a Lyceum graduate with the Austin Apartment Association.

GUIDING WORDS

“In times of change, learners inherit the earth while learned find themselves beautifully equipped to deal with a world that no longer exists.”

— Eric Hoffer

DeAnna Moore, Regional Vice President

As our new Regional Vice President for the Houston office, Deanna has been in the industry many years and has served a variety of roles with numerous national organizations. Her industry knowledge, commitment to excellence and leadership will be of great value to our Houston team.

GUIDING WORDS

“It always seems impossible until it is done.”

— Nelson Mandela

Cynthia Kiang , Regional Vice President

Cynthia grew up in the Northwest suburbs of Chicago where she braved the winters and cheered for the Chicago Bears, the Cubs and the Blackhawks.  She attended Boston University, where she graduated with a degree in Hospitality Management.  After 3 years working in Front Desk Operations, Cynthia began her multi-family career in Houston, TX.  During that time, Cynthia fell in love with property management and has worked on site as well as the corporate and support sides.  She has managed communities in Texas and Illinois and led portfolios that encompassed the Midwest, the Carolinas and the Southeast. Cynthia is married with two children, two dogs and a cat.  In her spare time, she enjoys cooking, baking, reading and spending time with her family.

GUIDING WORDS

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

— Maya Angelou

Kim Kovach , Director of Training

Kim Kovach holds a Bachelor of Science in management and a minor in marketing from Texas State University. Kim has 17 years in property management, and 11 years in training and education. She served on the IREM Young Professionals Council and currently serves on the Austin Apartment Association Education Advisory Council.

GUIDING WORDS

“The secret of success is to do the common things uncommonly well.”

— John D. Rockefeller

Karma Cargal , Director of Affordable Housing Compliance 

Karma Cargal serves as Capstone’s Director of Affordable Housing Compliance. She has worked in multifamily property management for 25 years, with direct supervision of compliance departments monitoring various affordable housing programs in 30+ states. Her affordable experience includes Low Income Housing Tax Credit, HOME, Bond, BMR, Section 8, Public Housing, Inclusionary, ADU, MOH, MFTE and other local programs. She holds a Bachelor of Science degree in Criminal Justice and the National Compliance Professional, Housing Credit Certified Professional, and Certified Occupancy Specialist certifications.

GUIDING WORDS

“It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.”

— Steve Jobs

Gina Amaya, Director of Human Resources

Gina Amaya is a Human Resources Director with 18+ years of HR management experience. Her passion is creating process improvements, coaching and advising management and leadership, and implementing HR solutions by utilizing technology to improve efficiency.  Gina enjoys building relationships at all levels as well as mentoring and sharing her knowledge with the Capstone HR team. Gina’s goal is to help create, “the Best HR Team Capstone has ever had.” Prior to joining Capstone, Gina held several HR leadership positions in oil and gas, management consulting, advertising, professional services and manufacturing. Gina holds a bachelor’s degree in Business Management. She is also certified as a PHR (Professional in Human Resources) and SHRM-CP (Society for Human Resources Management Certified Professional).

GUIDING WORDS

“Do not go where the path may lead, go instead where there is no path and leave a trail.”

— Ralph Waldo Emerson

Muffy Mascio, Director of Marketing

Experienced in the Multifamily for over 18 years, Muffy oversees all marketing aspects for Capstone Real Estate Services new developments and acquisitions for Austin, San Antonio, Dallas, and Houston regions. Her tenure includes 8 years as a Regional and National marketer for Greystar Real Estate Services.  She specializes in brand development and brand repositioning while project managing creative agencies and marketing partnerships. Muffy brings extensive knowledge of website builds, collateral design, digital advertising, SEM& SEO, corporate business outreach, sponsorship events in addition to developing marketing plans, action plans, media schedules, and marketing platforms and tools.

GUIDING WORDS

“Be who you are and say what you feel because those who mind don’t matter and those who matter don’t mind.”

— Dr. Seuss

Todd Berkey, Communications Coordinator

Bringing over 20+ years of creative advertising experience, Todd designs, directs and produces the Capstone company communications through, print, web and advertising. He provides layered support for the team through various marketing resources.

GUIDING WORDS

“To love another person is to see the face of God.”

— Victor Hugo

Tim Joyner, Risk Manager

Tim Joyner, Risk Manager has been with Capstone since July 1, 1985 (33 years). Over the course of his time with Capstone, Tim has held many positions both in operations and corporate. Tim has been Risk Manager since 1993. There are many aspects to the Risk Management department. Managing properties in today’s world present many very difficult situations. Tim’s extensive knowledge of Capstone and the Property Management field puts them in the position to guide properties through difficult situations. Some of the areas they assist are in property incidents, injuries, legal matters and fair housing issues. Tim also administer the Capstone Employee Health & Safety Program. Tim visits properties when possible and provide another set of eyes and ears to help Capstone provide the best Property Management services available.

GUIDING WORDS

“Never mistake motion for action.”

— Ernest Hemingway

Zach Potutschnig, Manager of Cash Management

Zach oversees Capstone’s Cash Management team, providing daily support to Capstone’s operations team. Zach joined Capstone in 2015, and earned a Bachelor’s degree in Economics from the University of Texas at Austin.

GUIDING WORDS

“Attitude is a little thing that makes a BIG difference.”

— Winston Churchill

Brad Priest, Director of Accounting

Brad is the Director of Accounting for the Property Accounting Group. He has more than 30 years of experience in corporate accounting. Brad has a BBA in Accounting & Management from St. Edward’s University and an MBA from Texas State University and has been a Texas CPA for over 30 years.